1. Introduction

Susrut Eye Foundation & Research Centre ("Susrut", "we", "our", or "us") is committed to protecting the privacy of our donors, beneficiaries, volunteers, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit donate.susrut.org, make a donation, subscribe to updates, or otherwise interact with us.

By using this website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

• Full Name
• Email Address
• Mobile Number
• Postal Address
• City, State, Country
• PAN Number (where required for tax receipts)
• Date of Birth (optional)
• Organisation Name (if applicable)

Donation Information

• Donation Amount
• Donation Purpose (if specified)
• Transaction Reference Number
• Date and Time of Donation

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies

Payment Information

3. How We Use Your Information

• Process donations.
• Issue donation acknowledgements and tax receipts.
• Maintain donor records.
• Respond to donor enquiries.
• Share updates about projects funded through donations.
• Send newsletters and impact reports (you may opt out at any time).
• Comply with applicable legal and regulatory requirements.

4. Sharing of Information

We do not sell, rent, or trade donor information.

Information may be shared only with:

• Payment gateway providers.
• Banks and financial institutions.
• Government authorities where legally required.
• Auditors and statutory authorities.
• Technology service providers supporting our website and donor management systems.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, disclosure, or loss.

6. Cookies

Our website may use cookies to improve user experience, remember preferences, analyse website performance, and enhance security.

Users can manage cookies through browser settings.

7. Data Retention

We retain donor information only for as long as necessary to:

• Meet legal and tax obligations.
• Maintain financial records.
• Issue duplicate tax receipts when requested.
• Respond to donor enquiries.
• Conduct audits.

8. Your Rights

Subject to applicable law, you may:

• Request access to your personal information.
• Correct inaccurate information.
• Update your contact details.
• Withdraw consent for marketing communications.
• Request deletion of personal information where legally permissible.