1. Refund Policy

Effective Date: [Insert Date]

Susrut Eye Foundation & Research Centre deeply values every contribution made by its donors.

As donations are voluntary charitable contributions, they are generally non-refundable. However, refund requests may be considered under exceptional circumstances.

2. When Refunds May Be Considered

Refund requests may be considered in the following situations:

• A duplicate donation was made unintentionally.
• An incorrect donation amount was entered due to a genuine error.
• A technical or payment gateway error resulted in multiple charges.
• The donation was made fraudulently using the donor's payment instrument (subject to verification).

3. Refund Request Timeline

Refund requests should be submitted within 7 days of the donation transaction. Requests received after this period may not be eligible for consideration.

4. Information Required

To process a refund request, please provide the following information:

• Donor Name
• Registered Email Address
• Mobile Number
• Donation Date
• Donation Amount
• Transaction Reference Number
• Reason for the Refund Request

5. Refund Processing

If a refund request is approved, the refund will generally be processed within 7–15 business days.

The actual time required for the funds to reflect in your account depends on the payment method used and the policies of the respective payment gateway, bank, or financial institution.